Faqs

Do I need to set up an account to place an order?

Making an account is not necessary. You can use a guest account to make purchases at the website without registering yourself. We at The PinkTree Company understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

• Manage your account details, track your order status and review past purchases.
• Save your shipping details for future purchases and a faster shopping experience.
• Be informed about our latest stock, special online promotions and discounts!

How do I place an order?

Orders can be placed from any product page on our website. You can select color choices, sizes, choose quantities and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout.

What kind of payment methods do you accept?

Currently, the following payment methods are accepted:

Cash on Delivery

This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.

Prepaid options

We are currently not offering any prepaid payment options but you can look forward to making online payments for products purchased at The PinkTree Company in the near future.

Can I return my order?

We do not offer any refunds. We do, however, give online store credit of equal value, which you can use to shop for something else at a later date. Please not that this is only applicable if you return the item within 7 days and it is not inclusive of shipping costs

How long will an order take?

We do not offer any refunds. We do, however, give online store credit of equal value, which you can use to shop for something else at a later date. Please not that this is only applicable if you return the item within 7 days and it is not inclusive of shipping costs